Role- Contact Center Developer (Amazon Connect)
Location: Seattle, WA (Onsite)
Contract
Responsibilities
· Design, develop, and deploy Amazon Connect contact center solutions.
· Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies
· Integrate Amazon Connect with AWS services such as Lambda, Lex, DynamoDB, S3, and Kinesis.
· Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda.
· Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights.
· Troubleshoot and resolve telephony, latency, and call quality issues.
· Collaborate with developers, architects, and stakeholders to enhance customer experience and operational efficiency.
· Ensure security, compliance, and scalability of the contact center environment.