Job Type: Contract

Job Category: IT

Job Description

Role : Senior Product Analyst

Location: Austin, TX

Contract

Requirement:

Analytical Expertise: Excellent SQL skills (Snowflake preferred) and experience in data visualization tools (Tableau preferred)
Experimentation & Measurement: Knowledge of A/B testing, causal inference, and performance benchmarking.
Product & Process Understanding: Familiarity with contact-center workflows, CRM/ticketing tools (Salesforce, Genesys, etc.), and LLM-driven automation systems.
Statistical & ML Awareness: Understanding of accuracy metrics, confusion matrices, and model performance trade-offs when comparing human vs. AI output.
Business Acumen: Ability to translate complex data into clear business stories that drive action.
Collaboration & Communication: Strong cross-functional skills; able to partner with engineers, data scientists, and operations teams effectively.
• Preferred Tools: SQL, Python (for data analysis), Tableau (visualization)

Required Skills

Data Analyst

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Senior Product Analyst-5

Job Type: Contract

Job Category: IT

Job Description

Required Skills

Fill below details & click “Apply”

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