Job Title: Desktop Support Technician
Location: Troy, NY (Onsite)
Employment Type: Contract
Job Description:
We are seeking a skilled Desktop Support Technician to provide onsite technical assistance and support for computer systems, hardware, and software. The ideal candidate will have strong troubleshooting skills and excellent customer service abilities.
Responsibilities:
· Provide day-to-day technical support to end users (hardware, software, and network issues).
· Install, configure, and maintain desktops, laptops, and peripherals.
· Perform OS upgrades, patches, and software installations.
· Manage user accounts and access permissions.
· Troubleshoot issues related to printers, network connectivity, and system performance.
· Escalate complex issues to higher-level support teams when necessary.
Requirements:
· 3+ years of desktop or IT support experience.
· Strong knowledge of Windows OS, Active Directory, and MS Office Suite.
· Familiarity with ticketing systems (e.g., ServiceNow, Jira).
· Excellent communication and problem-solving skills.
· Ability to work onsite full-time in Troy, NY.