Job Type: Contract

Job Category: IT

Job Description

Role: Business Analyst – Automotive CRM Systems
Location: Remote
Contract

Job Summary:

We are seeking a skilled and detail-oriented Business Analyst (BA) with a strong background in automotive business processes and CRM system design. The ideal candidate will play a key role in understanding business requirements, mapping current workflows, and helping define the future-state CRM system to support sales, service, and customer engagement initiatives.

Key Responsibilities:

• Collaborate with cross-functional teams including Sales, Marketing, Aftersales, and IT to gather and document CRM requirements.
• Analyze existing automotive business processes (e.g., lead management, service booking, vehicle lifecycle management, customer retention, etc.).
• Define and design CRM workflows that align with automotive industry best practices.
• Translate business requirements into functional specifications and user stories.
• Support CRM system configuration, testing, and validation.
• Act as a liaison between business stakeholders and technical teams (developers, vendors, implementation partners).
• Assist in vendor selection and evaluation for CRM platforms (e.g., Salesforce, Microsoft Dynamics, etc.).
• Conduct gap analysis and recommend process improvements.
• Support change management and user training activities.
• Ensure CRM solutions support regulatory compliance, data security, and data quality standards.

Required Skills