Job Type: Contract

Job Category: IT

Job Description

Job Title: Salesforce Support Engineer

Role Overview

We are seeking a Salesforce Support Engineer to provide technical support, administration, and user assistance for our Salesforce platform. The role involves troubleshooting issues, managing configurations, supporting end-users, and collaborating with development teams to ensure smooth operations of Salesforce applications.

Key Responsibilities:

• Provide day-to-day support for Salesforce users, addressing technical issues, access requests, and data-related queries.
• Troubleshoot and resolve issues related to Salesforce CRM, workflows, validation rules, dashboards, and reports.
• Manage user accounts, profiles, roles, permission sets, and security settings.
• Perform data management tasks, including imports, updates, deduplication, and validation.
• Document issues, resolutions, and best practices in a knowledge base for future reference.
• Collaborate with Salesforce Developers and Admins on bug fixes, enhancements, and release deployments.
• Monitor and maintain system performance, scheduled jobs, and integrations with third-party applications.
• Assist in training and onboarding new users to maximize Salesforce adoption.
• Ensure compliance with data governance, security policies, and organizational standards.
• Escalate complex technical issues to Salesforce Development or vendor support teams when required.

Required Skills