Job Type: Contract

Job Category: IT

Job Description

Title: Softeon WMS Support Specialist

Location: Remote

Roles and Responsibilities:

• Provide techno-functional support for Softeon WMS across multiple warehouse operations.
• Troubleshoot and resolve issues related to order management, picking, packing, and shipping processes.
• Collaborate with cross-functional teams including operations, IT, and business stakeholders to ensure smooth WMS operations.
• Lead and mentor a small team of support analysts or developers.
• Analyze and optimize warehouse processes to improve efficiency and accuracy.
• Document support procedures, configurations, and knowledge base articles.
• Coordinate with offshore teams for knowledge transfer and support continuity.
• Strong understanding of warehouse operations and manufacturing processes.
• Proven experience in support and/or implementation of WMS solutions.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Experience in leading small teams and managing stakeholder expectations.
• In-depth knowledge of order management and fulfilment processes (pick, pack, ship).
• Familiarity with integration points between WMS and ERP systems. Knowledge of integration to Salesforce.
• Ability to work in a fast-paced, global environment with flexible hours.

#SofteonWMS, #WMSSupport, #WarehouseIT, #SupplyChainJobs, #SofteonSupport, #LogisticsTechnology, #WMSJobs, #WarehouseSystems, #ITInLogistics, #WMSAnalyst, #WMSImplementation, #LogisticsSupport, #SupplyChainTech, #WMSIntegration, #ERPIntegration, #WarehouseAutomation, #LogisticsIT, #WarehouseManagementSystem, #SofteonCareers, #WMSConsultant, #SofteonJobs, #WarehouseTechSupport, #TechnicalSupportSpecialist, #DistributionCenterTech, #OrderManagementSupport, #InventorySystems, #WMSConfiguration, #SupplyChainAnalyst, #WMSOperations, #SofteonExpert, #WMSProjectSupport, #LogisticsCareers, #SystemSupportSpecialist, #SofteonIntegration, #WarehouseEfficiency

Required Skills