ServiceNow HAM/SAM Pro Solutions Architect-6

Remote, Illinois 60007 Posted June 21st, 2025
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$ 70
per Hour
Job Type: Contract
Job Category: IT

Job Description

Role: ServiceNow HAM/SAM Pro Solutions Architect
Location: Remote
 

Lead the design and delivery of cutting-edge ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) Pro solutions that transform clients’ IT asset governance, reduce risk, and optimize costs.

 

Core Responsibilities:

 

  • Proven ability to translate business needs into technical architectures
  • Experience with regulatory compliance (SOX, HIPAA, NIST)
  • Strong stakeholder management from CISO to procurement teams
  • Provide technical expertise and solutions for ServiceNow HAM and SAM Pro capabilities and features aligned with CSDM 4.0/5.0 (next releases) and ITIL 4 frameworks
  • Experience in designing scalable integrations and automations using flow designer, playbooks, process automation, and other out-of-the-box capabilities (for ex. procurement (Coupa/SAP), finance (ERP), and discovery tools)
  • Experience in onboarded an array of software publishers using publisher packs, SaaS Direct Integration Profiles, or other as required.
  • Develop TCO models to quantify ROI for asset lifecycle automation
  • Configure or modify HAM/SAM Pro out-of-box or extended (use case-driven requirements):
    • Asset lifecycle workflows
    • Compliance audit frameworks
    • SaaS/cloud asset tracking
    • Software Publisher Onboarding through Reconciliation and Optimization
  • Conduct maturity assessments using industry benchmarks (IAITAM, Gartner)
  • Lead workshops to define RBAC models and depreciation strategies
  • Train teams on HAM Pro dashboards and predictive analytics
  • Work with key stakeholders to continue to provide thought leadership and uncover ROI through the effective design and implementation of HAM and SAM capabilities.

 

Required Expertise:

Technical:

 

  • 5+ years ServiceNow HAM/SAM Pro implementations (v. Quebec+)
  • Mastery of:
    • Asset lifecycle automation
    • CI class hierarchy design
    • IntegrationHub spokes
    • Model Management
    • Asset Management
    • Flow Designer
    • Process Automation
    • Software Licensing Metrics and T&Cs

 

Certifications:

 

    • CIS-HAM (required)
    • CIS-SAM (preferred)
    • CSA
    • IT4IT/ITIL 4 (asset focus)

Required Skills
Performance Architect

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