Job Type: Contract

Job Category: IT

Job Description

Job Title: Infor AS Application Support Analyst

We are seeking an experienced and detail-oriented Infor AS Application Support Analyst to provide hands-on support for our Infor AS ERP environment. The ideal candidate will have a strong functional and technical understanding of Infor AS (formerly known as Infor ERP System21/Aurora), with the ability to troubleshoot system issues, assist end-users, and collaborate with business and IT teams to optimize system performance and functionality.

Key Responsibilities:

• Provide day-to-day functional and technical support for Infor AS ERP applications across Finance, Distribution, and Manufacturing modules.
• Troubleshoot and resolve issues related to system performance, data discrepancies, and user-reported errors.
• Support business users by analyzing incidents, providing solutions, or escalating to appropriate teams/vendors.
• Collaborate with internal teams to support integration with third-party applications and tools.
• Monitor and manage batch jobs, interface errors, and system logs.
• Assist in testing, patching, and deployment of updates and enhancements.
• Maintain documentation for system configurations, standard operating procedures, and issue resolution.
• Provide end-user training and guidance on system usage and best practices.

Required Qualifications:

• Overall IT Experience: 9-12+ Years
• 5+ years of experience supporting Infor AS/Infor System21 ERP system.
• Strong understanding of core modules – Finance, Inventory, Procurement, and Manufacturing.
• Experience in user support, system troubleshooting, root cause analysis, and resolution.
• Basic understanding of RPG, CL programming, or IBM iSeries/AS400 environment.
• Knowledge of data extraction, report generation, and analysis.
• Excellent communication skills and ability to work closely with business stakeholders.

Preferred Skills:

• Prior experience with Infor upgrades, patches, or module implementations.
• Familiarity with EDI, third-party integrations, or custom enhancements in Infor AS.
• Basic SQL/querying skills for data analysis and reporting.
• ITIL or similar certification in support best practices is a plus.

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Required Skills