Job Type: Contract

Job Category: IT

Job Description

Job title: ServiceNow IRM Business Analyst

Job Summary:

We are seeking a proactive and detail-oriented ServiceNow IRM (Integrated Risk Management) Business Analyst to join our Governance, Risk, and Compliance (GRC) program. This role is critical in bridging the gap between business needs and technical implementation by gathering requirements, defining processes, and supporting the deployment of IRM functionalities on the ServiceNow platform.

This position is 100% onsite in Chicago Downtown, IL.

Key Responsibilities:

• Act as a liaison between business stakeholders and ServiceNow development teams.
• Gather, document, and prioritize business and functional requirements related to IRM modules:
• Policy & Compliance Management
• Risk Management
• Audit Management
• Vendor Risk Management
• Translate business requirements into clear and concise user stories, process flows, and functional specs.
• Collaborate with ServiceNow developers and architects to design and test IRM solutions.
• Facilitate workshops, stakeholder meetings, and user training sessions.
• Support testing activities including UAT planning, test case development, and defect resolution.
• Ensure alignment of solutions with risk and compliance frameworks such as ISO 27001, NIST, SOX, and HIPAA.
• Create and maintain project documentation, including BRDs, FRDs, traceability matrices, and process maps.
• Participate in post-implementation reviews and continuous improvement initiatives.

Required Skills & Qualifications:

• Overall IT Experience: 9+ Years
• 4+ years of experience as a Business Analyst, with at least 2 years in ServiceNow IRM or GRC projects.
• Strong knowledge of Integrated Risk Management processes and use cases.
• Experience working with ServiceNow IRM modules, including Policy & Compliance, Risk, and Audit Management.
• Proficient in Agile/Scrum methodologies; experience using JIRA, ServiceNow Agile, or similar tools.
• Strong documentation skills and the ability to produce clear business requirements and user stories.
• Familiarity with regulatory standards and frameworks such as NIST, ISO, SOX, and GDPR.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to work independently in a fast-paced, dynamic environment.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist – IRM or GRC.
• Background in compliance, information security, audit, or enterprise risk management.
• Knowledge of data privacy, IT risk, or third-party risk frameworks.

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Required Skills