Job Title: Cisco Commerce Specialist
Job Summary:
The Cisco Commerce Specialist is responsible for managing all aspects of the customer ordering process, from initial request to final delivery. They work closely with sales teams, customers, and vendors to ensure accurate and timely order fulfillment. The ideal candidate will have strong communication skills, attention to detail, and a solid understanding of Cisco products and services.
Responsibilities and Duties:
1. Process customer orders in a timely and accurate manner
2. Work closely with sales teams to ensure proper documentation for orders
3. Coordinate with vendors to secure product availability and pricing
4. Communicate with customers to provide order status updates
5. Resolve any order discrepancies or issues
6. Maintain accurate records of orders and customer interactions
7. Assist with inventory management and forecasting
8. Provide support for sales and marketing initiatives as needed
Qualifications and Skills:
1. Bachelor's degree in Business Administration or related field
2. 2+ years of experience in order management or sales support role
3. Knowledge of Cisco products and services
4. Strong communication and interpersonal skills
5. Ability to work independently and as part of a team
6. Detail-oriented with strong organizational skills
7. Proficiency in Microsoft Office Suite
8. Experience with Salesforce or other CRM systems is a plus
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