Job Title: Application Support Specialist
Job Summary:
We are seeking a highly skilled Application Support Specialist to join our team. You will be responsible for providing technical support and troubleshooting assistance to software users. The ideal candidate will have a strong background in IT and excellent problem-solving skills.
Responsibilities and Duties:
- Provide technical support to users experiencing software issues
- Troubleshoot and resolve software problems in a timely manner
- Collaborate with developers to identify and fix bugs in applications
- Train users on how to properly use software applications
- Document and track software issues and resolutions
- Maintain knowledge of industry best practices and trends in application support
Qualifications and Skills:
- Bachelor's degree in Computer Science or related field
- Proven experience in application support or IT help desk role
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Knowledge of SQL and experience with databases
- Ability to work independently and as part of a team
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