Job Title: Desktop Support Technician
Job Summary:
Our company is seeking a skilled Desktop Support Technician to provide technical assistance and support for desktop computers, applications, and related technology. The ideal candidate will have a strong knowledge of computer hardware, software, and operating systems, as well as excellent troubleshooting and problem-solving skills.
Responsibilities and Duties:
- Install, configure, and troubleshoot hardware, software, and peripheral devices
- Respond to user inquiries and provide technical support and assistance
- Maintain and update computer systems and software applications
- Collaborate with IT team members to resolve technical issues
- Document and track all support tickets and resolutions
- Conduct regular system maintenance and updates
- Train users on basic computer skills and software applications
Qualifications and Skills:
- High school diploma or equivalent required; Bachelor's degree in Computer Science or related field preferred
- 2+ years of experience in desktop support or related role
- Strong knowledge of Windows and Mac operating systems
- Experience with desktop hardware, software, and peripheral devices
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service skills
- Ability to work independently and as part of a team
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