Job title: Desktop Support Specialist
Job Summary:
The Desktop Support Specialist will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. They will troubleshoot problems and provide timely resolution to ensure minimal disruption to the organization's daily operations.
Responsibilities and Duties:
- Install, configure, and upgrade computer hardware and software
- Diagnose and resolve technical issues related to desktop computers and peripherals
- Provide technical support to end users via phone, email, and in person
- Set up user accounts and passwords
- Maintain hardware and software inventory
- Perform routine maintenance on computer systems
- Collaborate with IT team to implement new technologies and solutions
- Train end users on basic computer tasks and software applications
- Document technical processes and procedures
Qualifications and Skills:
- Proven experience as a Desktop Support Specialist or similar role
- Knowledge of computer hardware, software, and troubleshooting techniques
- Strong customer service skills
- Excellent communication and problem-solving abilities
- Ability to work independently and as part of a team
- Certification in ITIL or CompTIA A+ preferred
- Bachelor's degree in Computer Science or related field
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