Job Title: Desktop Support Specialist
Job Summary:
We are seeking a skilled Desktop Support Specialist to provide technical assistance to our employees in a timely and efficient manner. The ideal candidate will be able to diagnose and resolve technical issues related to hardware, software, and network connectivity.
Responsibilities and Duties:
- Install, configure, and troubleshoot desktop hardware and software
- Provide technical support for printers, scanners, and other peripherals
- Ensure all technology equipment is maintained and updated
- Collaborate with IT team to implement system upgrades and enhancements
- Assist with IT projects and initiatives as needed
Qualifications and Skills:
- Proven experience as a Desktop Support Specialist or similar role
- Knowledge of Windows, Mac, and Linux operating systems
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) is a plus
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