Job Title: Genesys Contact Centre Specialist
Job Summary:
We are seeking a talented and experienced Genesys Contact Centre Specialist to join our team. The successful candidate will be responsible for designing, implementing, and maintaining Genesys contact centre solutions to support our organization's customer service operations.
Responsibilities and Duties:
- Design and implement Genesys contact centre solutions to meet business requirements
- Configure and customize Genesys software to optimize performance and user experience
- Monitor and troubleshoot contact centre operations to ensure smooth functioning
- Provide technical support and training to contact centre staff
- Collaborate with IT teams to integrate Genesys solutions with other systems
- Stay up-to-date on industry trends and best practices in Genesys contact centre technology
Qualifications and Skills:
- Bachelor's degree in computer science, information technology, or related field
- Genesys certification preferred
- Proven experience working with Genesys contact centre solutions
- Strong technical skills in Genesys software, including configuration and customization
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Knowledge of contact centre operations and best practices
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