Job Type: Full Time

Job Category: IT

Job Description

Job Title: Core SRE Engineer
Job Type: Full Time
Location: Montreal, QC (Hybrid)

Job Description

We are seeking an experienced Core SRE Engineer with 8+ years of IT experience and strong expertise in Linux/Unix, Python, Shell Scripting, monitoring, application support, and site reliability engineering. The ideal candidate will have hands-on experience supporting enterprise middleware and BI platforms, managing production environments, troubleshooting complex incidents, and improving system reliability through automation.

The role involves L3/global production support, infrastructure management, incident and problem management, automation, and close collaboration with engineering and development teams.

Key Responsibilities

• Provide Level 3 SRE and production support for enterprise middleware and application platforms.
• Manage and support applications and tooling involving Apache ZooKeeper, Ansible Automation Platform, and Terraform.
• Act as the highest level of escalation for production incidents and service stability issues.
• Troubleshoot complex Linux/Unix, application, middleware, VMware, and load-balancer issues.
• Monitor application and infrastructure health using Splunk, Grafana, Prometheus, and Loki.
• Participate in incident, change, escalation, and problem management activities.
• Collaborate with engineering and development teams to resolve production issues and improve service reliability.
• Automate operational processes using Python, Shell scripting, Ansible, and Terraform to reduce manual effort and operational toil.
• Support code releases and coordinate with development teams during application deployments.
• Manage production escalations and participate in on-call/weekend support as required.
• Prepare and submit operational reports and coordinate with multiple stakeholders.
• Maintain strong documentation and ensure effective knowledge transfer across global teams.

Required Skills & Qualifications

• 8+ years of overall IT experience, with 8+ years in SRE or a similar production support role.
• Advanced hands-on experience with Linux/Unix administration and support.
• Strong Shell scripting and Python programming skills.
• Experience with Splunk and/or Grafana, Prometheus, and Loki monitoring stacks.
• Working knowledge of Veritas Cluster Service, Load Balancers, and VMware.
• Strong understanding of ITIL principles and IT service management practices.
• Experience supporting BI platforms and enterprise middleware environments.
• Strong troubleshooting and outage-management capabilities.
• Excellent written and verbal communication skills.

Preferred Skills

• Experience with Ansible playbooks and Ansible Automation Platform administration.
• Experience with Terraform, particularly Terraform Enterprise.
• Knowledge of Docker and Kubernetes/OpenShift.
• Experience with Git, Bitbucket, and CI/CD toolchains.
• Knowledge of Agile methodologies.
• Good understanding of JVMs and garbage collection mechanisms.
• Experience with relational databases.
• Application support, production release, and development team coordination experience.

Key Competencies

• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in high-pressure production environments.
• Strong ownership and escalation-management capabilities.
• Ability to automate repetitive operational processes and reduce system downtime.
• Excellent stakeholder coordination and communication skills.
• Willingness to participate in weekend and on-call support.

Required Skills