The resources can work remotely and must be fully accessible via video conferencing for all meetings and scrums. On-site meetings may be required from time to time.

Experience:

• 5–10 years of hands-on experience in service design, user research, or UX, ideally within large-scale digital projects.
• Prior experience in public sector projects is highly preferred.

Technical Expertise:

• Proficiency in conducting qualitative and quantitative research using methods such as interviews, surveys, and usability testing.
• Expertise in UX and research tools like Figma, Adobe XD, UserTesting, or Optimal Workshop for prototyping and usability assessments.
• Solid understanding of accessibility standards (e.g., WCAG) and user-centered design principles to create inclusive digital experiences.

Core Skills:

• Strong analytical and problem-solving abilities to interpret user data and transform insights into actionable design solutions.
• Excellent communication and collaboration skills to effectively engage with cross-functional teams, including developers, designers, and stakeholders.

Certifications (Optional):

• UX Design Certification (e.g., Nielsen Norman Group or equivalent).
• Human-Centered Design (HCD) certification.
• Certified Usability Analyst (CUA).