Job Type: Contract

Job Category: IT

Job Description

The Contractor will be responsible for the following activities:

1. User Research and Insights Gathering

   • Conduct in-depth user research to enhance usability and functionality.
   • Gather insights from diverse user groups, including government stakeholders, to inform design decisions.

2. Stakeholder Collaboration

   • Work with stakeholders to define, prioritize, and refine design and system requirements.

3. Technical and Web Architecture Modernization

   • Develop scalable, future-proof technical and web architecture for the MMI solution.

4. Knowledge Transfer and Capacity Building

   • Ensure sustainable knowledge transfer through training sessions, reference guides, and capacity-building initiatives for internal teams.

Key Activities

1. Usability Study

   • Evaluate the current system’s usability to identify areas for improvement across all user groups.
   • Analyze workflows and identify opportunities for automation, including AI integration.

2. Concept Creation and Solution Design

   • Develop innovative design concepts to address key challenges.
   • Generate solutions that improve system functionality and user experience.

3. Co-Creation and Validation

   • Facilitate collaborative design sessions to build internal consensus.
   • Validate concepts and designs through iterative testing and stakeholder feedback.

4. Redesign Recommendations

   • Create a prioritized feature roadmap based on research findings.
   • Develop wireframes, prototypes, and mock-ups for key interfaces.
   • Conduct a light UI/UX refresh, including updates to the style guide and visual design.
   • Address accessibility requirements to meet inclusivity standards.

5. Reporting and Analysis

   • Deliver detailed reports and presentations summarizing insights and recommendations to the Core Team.
   • Perform market and competitor analysis to identify gaps and opportunities for improvement.
   • Conduct usability testing sessions and incorporate feedback to enhance system design.

6. Cross-Functional Collaboration

   • Partner with technical and documentation teams to ensure user research insights are integrated throughout the project lifecycle.

Key Deliverables

1. User Research Report

   • Findings from interviews, focus groups, and surveys highlighting user needs and improvement opportunities.

2. Usability Testing Report

   • Comprehensive analysis of usability tests with actionable recommendations for design enhancements.

3. Prototypes and Wireframes

   • High-fidelity wireframes and prototypes reflecting user research insights and feedback.

Required Skills