Job Type: Contract
Job Category: IT

Job Description

Job Title: IAM Production Support Specialist

Job Summary:

The IAM Production Support Specialist is responsible for providing technical support and troubleshooting for Identity and Access Management (IAM) systems in a production environment. This role involves monitoring, analyzing, and resolving issues related to user access, authentication, and authorization within the organization's IT systems.

Responsibilities and Duties:

- Monitor and maintain IAM systems to ensure availability, performance, and security

- Investigate and resolve incidents related to user access, authentication, and authorization

- Collaborate with cross-functional teams to address IAM-related issues and improve processes

- Implement and maintain IAM policies, procedures, and standards

- Support system upgrades, patches, and enhancements to improve IAM functionality

- Perform regular audits and assessments to ensure compliance with regulatory requirements and best practices

- Provide on-call support for IAM issues outside of regular business hours as needed

- Document and maintain knowledge base articles for troubleshooting and resolution of common IAM issues

Qualifications and Skills:

- Bachelor's degree in Computer Science, Information Technology, or related field

- 2+ years of experience in IAM production support or related role

- Strong understanding of IAM concepts, technologies, and best practices

- Experience with IAM solutions such as Active Directory, LDAP, Single Sign-On (SSO), and Multi-Factor Authentication (MFA)

- Knowledge of cybersecurity principles and techniques

- Excellent analytical, problem-solving, and communication skills

- Ability to work independently and collaborate with team members effectively

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Required Skills
Sailpoint IAM Production support

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