Primary responsibility to provide bug fixes, issue resolution and sustenance activities for complex
product / module deployments (SaaS / On-Prem / cloud or hybrid).
Handle customer escalations by working with the customer and Customer Success team closely to
resolve production issues.
Participate in all phases of software development including design, implementation, testing, bug fixing
Optimize software for performance and scalability.
Collaborate with distributed and cross-functional teams to ensure successful reporting & delivery of
the product fixes / releases / patches.
Timely and thorough responses / updates on assigned tasks / issues. Update tracking tools and follow
processes diligently to ensure quality delivery at individual / team level.
Provide technical assistance in extended time slots or weekends as per critical business needs (on
rotation basis only)