Job Type: Full Time
Job Category: IT

Job Description

Primary responsibility to provide bug fixes, issue resolution and sustenance activities for complex

product / module deployments (SaaS / On-Prem / cloud or hybrid).

Handle customer escalations by working with the customer and Customer Success team closely to

resolve production issues.

Participate in all phases of software development including design, implementation, testing, bug fixing

& Support.

Optimize software for performance and scalability.

Collaborate with distributed and cross-functional teams to ensure successful reporting & delivery of

the product fixes / releases / patches.

Timely and thorough responses / updates on assigned tasks / issues. Update tracking tools and follow

processes diligently to ensure quality delivery at individual / team level.

Provide technical assistance in extended time slots or weekends as per critical business needs (on

rotation basis only)

Required Skills
Performance Architect

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