Implement and monitor system checks for early detection of potential problems and raise the
appropriate service outage ticket to initiate the incident management process when needed.
Support implementation of monitoring tools like Dynatrace, AppDynamics etc.
Enrich CMDB, implement integration of monitoring tools with ITSM tools
Apply strong technical skills and good business knowledge together with investigative techniques to
identify and resolve issues efficiently and in a timely manner.
Work collaboratively with development team as required for third line escalation.
Coordinate with product and delivery teams to ensure the App Support team is ready for new releases
and engaged in early design of new enhancements
Work on initiatives and continuous improvement process around proactive application health
monitoring, reporting, and technical support.