Job Type: Full Time
Job Category: IT

Job Description

Implement and monitor system checks for early detection of potential problems and raise the

appropriate service outage ticket to initiate the incident management process when needed.

Support implementation of monitoring tools like Dynatrace, AppDynamics etc.

Enrich CMDB, implement integration of monitoring tools with ITSM tools

Apply strong technical skills and good business knowledge together with investigative techniques to

identify and resolve issues efficiently and in a timely manner.

Work collaboratively with development team as required for third line escalation.

Coordinate with product and delivery teams to ensure the App Support team is ready for new releases

and engaged in early design of new enhancements

Work on initiatives and continuous improvement process around proactive application health

monitoring, reporting, and technical support.

Required Skills
SQL Application Developer

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