Job Type: Full Time
Job Category: IT

Job Description

Job Title: Client Success/Sales Director

Job Summary:

We are seeking a dynamic and experienced Client Success/Sales Director to join our team. As the Client Success/Sales Director, you will be responsible for building and maintaining strong relationships with clients, driving revenue growth, and ensuring client satisfaction. This role requires excellent communication skills, a deep understanding of sales strategies, and a proven track record of exceeding targets.

Responsibilities and Duties:

1. Develop and implement effective sales strategies to achieve revenue goals.

2. Build and nurture relationships with existing and potential clients to maximize sales opportunities.

3. Act as the main point of contact for client inquiries, concerns, and escalations, ensuring timely and efficient resolution.

4. Collaborate with cross-functional teams to deliver exceptional customer service and meet client expectations.

5. Monitor market trends, competitor activities, and industry developments to identify new business opportunities.

6. Conduct sales presentations, negotiations, and close deals to achieve sales targets.

7. Analyze sales data and generate reports to provide insights and make actionable recommendations.

8. Lead, coach, and mentor the sales team, fostering a positive and productive work environment.

9. Collaborate with marketing teams to develop campaigns and promotional strategies to enhance brand visibility.

10. Stay updated with industry best practices and continuously enhance sales techniques and product knowledge.

Qualifications and Skills:

1. Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).

2. Proven experience in sales, business development, or client success roles, preferably in a B2B environment.

3. Strong leadership skills with the ability to motivate and manage a team effectively.

4. Exceptional interpersonal and communication skills to build and maintain client relationships.

5. Excellent negotiation and presentation skills with a track record of closing sales deals successfully.

6. Analytical mindset with the ability to gather and interpret sales data to drive strategic decisions.

7. Goal-oriented and results-driven with a focus on exceeding sales targets consistently.

8. High level of self-motivation and the ability to work independently and as part of a team.

9. Proficient in using CRM software and other tools to manage client interactions and sales activities.

10. Strong business acumen and the ability to understand and adapt to industry-specific trends and challenges.


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Required Skills
Salesforce Commerce Cloud Consultant

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