Job Title: ServiceNow Program Manager
Job Summary:
We are seeking an experienced and dynamic ServiceNow Program Manager to oversee and lead the implementation of ServiceNow programs within our organization. The ideal candidate will have in-depth knowledge and expertise in ServiceNow applications and modules, coupled with exceptional project management skills. As a ServiceNow Program Manager, you will work closely with cross-functional teams, ensuring the successful delivery of ServiceNow programs, driving process improvements, and facilitating effective communication.
Responsibilities and Duties:
- Plan, organize, and oversee the implementation of ServiceNow programs, ensuring alignment with organizational goals and objectives.
- Lead and manage a team of ServiceNow professionals, assigning tasks and tracking progress, to ensure timely project completion.
- Collaborate with stakeholders to define project scope, requirements, and deliverables, using best practices and industry standards.
- Develop and maintain project timelines, budgets, and resource allocation plans, ensuring adherence to set parameters.
- Monitor program performance, identify risks, and proactively resolve issues to minimize project delays or disruptions.
- Create and present regular progress reports to relevant stakeholders, keeping them updated on project status, achievements, and challenges.
- Drive continuous improvement by conducting regular reviews of program processes, identifying areas for optimization, and implementing necessary changes.
- Ensure compliance with regulatory guidelines, industry standards, and organizational policies throughout the program lifecycle.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as a ServiceNow Program Manager or in a similar leadership role within a ServiceNow environment.
- Strong understanding of ServiceNow applications, modules, and functionalities.
- Excellent project management skills, with a track record of successfully delivering medium to large scale projects on time and within budget.
- Demonstrated ability to lead and motivate cross-functional teams, fostering collaboration and effective communication.
- Strong analytical and problem-solving abilities, with the aptitude to identify and resolve program-related issues.
- Exceptional organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Excellent verbal and written communication skills, enabling clear and concise interactions with stakeholders at all levels.
- ServiceNow certifications, such as Certified Implementation Specialist or Certified System Administrator, are preferred but not mandatory.
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