Job Title: ServiceNow Program Manager
We are seeking an experienced and dynamic ServiceNow Program Manager to oversee and lead the implementation of ServiceNow programs within our organization. The ideal candidate will have in-depth knowledge and expertise in ServiceNow applications and modules, coupled with exceptional project management skills. As a ServiceNow Program Manager, you will work closely with cross-functional teams, ensuring the successful delivery of ServiceNow programs, driving process improvements, and facilitating effective communication.
Responsibilities and Duties:
- Plan, organize, and oversee the implementation of ServiceNow programs, ensuring alignment with organizational goals and objectives.
- Lead and manage a team of ServiceNow professionals, assigning tasks and tracking progress, to ensure timely project completion.
- Collaborate with stakeholders to define project scope, requirements, and deliverables, using best practices and industry standards.
- Develop and maintain project timelines, budgets, and resource allocation plans, ensuring adherence to set parameters.
- Monitor program performance, identify risks, and proactively resolve issues to minimize project delays or disruptions.
- Create and present regular progress reports to relevant stakeholders, keeping them updated on project status, achievements, and challenges.
- Drive continuous improvement by conducting regular reviews of program processes, identifying areas for optimization, and implementing necessary changes.
- Ensure compliance with regulatory guidelines, industry standards, and organizational policies throughout the program lifecycle.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as a ServiceNow Program Manager or in a similar leadership role within a ServiceNow environment.
- Strong understanding of ServiceNow applications, modules, and functionalities.
- Excellent project management skills, with a track record of successfully delivering medium to large scale projects on time and within budget.
- Demonstrated ability to lead and motivate cross-functional teams, fostering collaboration and effective communication.
- Strong analytical and problem-solving abilities, with the aptitude to identify and resolve program-related issues.
- Exceptional organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Excellent verbal and written communication skills, enabling clear and concise interactions with stakeholders at all levels.
- ServiceNow certifications, such as Certified Implementation Specialist or Certified System Administrator, are preferred but not mandatory.
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