Job title: Tier II Technical Support / System Admin with Active Directory
Job summary:
We are seeking a highly skilled and experienced individual to join our team as a Tier II Technical Support / System Admin with Active Directory. In this role, you will be responsible for providing technical support to end-users, as well as troubleshooting, maintenance and administration of IT systems. You will also be responsible for managing Active Directory, user accounts and group policies. The ideal candidate should be a team player, proactive problem-solver, and comfortable working in a fast-paced and dynamic environment.
Responsibilities and duties:
• Provide Tier II technical support for end-users and resolve IT related issues
• Maintain, troubleshoot and upgrade IT systems
• Monitor system performance and ensure uptime and availability of systems
• Manage Active Directory user accounts, group policies, and other related tasks
• Collaborate with team members to solve complex technical issues
• Participate in testing, evaluation, and implementation of new technologies
• Develop and maintain documentation on IT systems and procedures
• Perform other related duties as required
Qualifications and skills:
• Minimum of 5 years of experience in IT support, system administration with Active Directory
• Bachelor's degree in Computer Science or related field
• Strong knowledge of Active Directory, user account management, and group policy administration
• Experience in troubleshooting Microsoft Windows Server, Exchange Server, and VMware
• Good communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail
• Ability to multi-task and manage time effectively
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