Job Type: Contract
Job Category: IT

Job Description

Job Title: Major Incident Manager

Job Summary:

We are seeking a knowledgeable and experienced Major Incident Manager to oversee and coordinate the resolution of major incidents within our organization. The ideal candidate will be responsible for leading a team of incident responders, analyzing the impact of incidents, and implementing long-term solutions to prevent future occurrences.

Responsibilities and Duties:

1. Lead and direct a team of incident responders in resolving major incidents in a timely manner.

2. Analyze the impact of incidents on the business and provide recommendations for improvement.

3. Develop and implement strategies to prevent recurring incidents.

4. Communicate effectively with stakeholders to provide updates on incident resolution progress.

5. Work collaboratively with other teams to ensure incidents are resolved efficiently.

6. Document incident response processes and procedures for future reference.

7. Monitor incident trends and provide reports to management on incident management performance.

8. Conduct post-incident reviews to identify areas for improvement.

Qualifications and Skills:

1. Bachelor's degree in IT, Computer Science, or related field.

2. Minimum of 5 years of experience in incident management or a related field.

3. Strong leadership and decision-making skills.

4. Excellent communication and interpersonal skills.

5. Ability to work well under pressure and in a fast-paced environment.

6. Knowledge of ITIL incident management best practices.

7. Certification in ITIL or related incident management certification is preferred.

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Required Skills
Program Manager Supply Chain Project Manager

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