Job Type: Full Time
Job Category: IT

Job Description

Job title: Salesforce Business Analyst

Job Summary: The Salesforce Business Analyst will be responsible for analyzing business processes, requirements, and data within the Salesforce platform to optimize efficiency and effectiveness. This role will collaborate with stakeholders to identify opportunities for improvement and implement solutions to drive business growth and success.

Responsibilities and Duties:

1. Collaborate with business stakeholders to understand and document business requirements.

2. Analyze and assess existing Salesforce configurations to identify areas for improvement.

3. Design and implement solutions within Salesforce to meet business needs and improve processes.

4. Provide training and support to end-users on Salesforce features and functionality.

5. Develop reports and dashboards to track and report on key performance indicators.

6. Perform data analysis to ensure data integrity and accuracy within the Salesforce platform.

7. Work closely with development teams to implement custom solutions and integrations.

8. Stay current on Salesforce best practices and industry trends to drive innovation and continuous improvement.

Qualifications and Skills:

1. Bachelor's degree in Business Administration, Computer Science, or related field.

2. 3+ years of experience as a Salesforce Business Analyst or similar role.

3. Salesforce Administrator certification is preferred.

4. Strong analytical and problem-solving skills.

5. Excellent communication and collaboration skills.

6. Ability to work independently and as part of a team.

7. Proficiency in Salesforce CRM, including Sales Cloud, Service Cloud, and Marketing Cloud.

8. Experience with Salesforce Lightning and Salesforce CPQ is a plus.

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Required Skills
Data Analyst

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